Years ago I heard a talk that completely changed my thinking about how to communicate and connect with others, and it transformed my ability to win trust so I can serve people better. The talk was from a man named Gordon MacDonald, and his big idea was this: In every …
TOPICS: communication, connection, marketing, relationships, sales, trust
If there was a secret your spouse or partner was hiding from you, would you want to know? If there was a ticking time bomb in their heart that YOU put there without knowing it, would you want them to tell you about it? What if that thing they were …
TOPICS: communication, marriage, relationships, Work, work life balance
All around me are people, squished and squeezed and packed in tightly, seat by seat, row by row, waiting for takeoff. The woman next to me looks so lost, like she’s frightened a bit and just wishing the trip was over. It seems she knows no English, and I am …
TOPICS: communication, language, Observations
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