STEP 1: Read the fine print

Your favorite part! Ok probably not, but you know how important it is to keep everyone on the same page with clear expectations. 🤓🤓🤓

BY THE WAY: After you’ve completed the form at the bottom, we’ll send you a PDF of this agreement for your records.


section 1: definitions and relationship


This is an agreement that spells out how we’ll work together to help you achieve greater clarity, confidence and above all, RESULTS!

We promise to be ethical, and you promise to do your part.

You can quit the program whenever you want, but we’re unable to offer refunds.

We’ll do everything we can to help you succeed, but you acknowledge the results are ultimately up to you and the market, and you won’t blame us if things don’t go exactly as planned.


This Agreement is entered into by and between the parties undersigned in Section 16, addressed by the titles of Coach and Client, respectively, whereby the Coach agrees to provide a structured program of Coaching Services to help the Client maximize their potential and achieve greater success in their personal and business goals.

1) Coach-Client Relationship

  1. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” ( It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.

  2. Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.

  3. Client further acknowledges that they may terminate or discontinue the coaching relationship at any time, but that such termination will not entitle the Client to a refund of program fees paid.

  4. Client acknowledges that a Personal/Business Development Program is designed to help them achieve results, but the results are ultimately up to them. Client also acknowledges that business and life are inherently complex endeavors, subject to many different factors, forces and influences, and absolute guarantees are not possible.  Therefore, the Client agrees to hold the Coach harmless in the event that results do not measure up to expectations.

sections 2-4: services, schedule, fees & procedure


We’re in this together, and the details are spelled out in Section 16.

I’m available to you “out of office hours,” but let’s keep it reasonable.

Catalyst Coaching is offered in 3-month terms. At the end of each one, we’ll decide together what’s the best next step for you.

This agreement and the Program investment are also spelled out in Section 16.

Personal Coaching Sessions are usually 60-90 minutes long, but we can go longer if you need it (within reason).

This Program includes Video Training and Personal Coaching and we’ll work out the details together.

It’s your job to schedule Personal Coaching Sessions using the links provided in the Online Course system.


2) Services
Client and Coach agree to engage in a Personal/Business Development Program. Coach will be available to the Client informally in a reasonable fashion by phone, e-mail and text in between scheduled meetings as defined and permitted by the Coach.

3) Schedule and Fees
Catalyst Coaching is offered in three-month terms. At the end of each term, the Client and Coach will determine the best next steps for the Client and update their arrangement accordingly.

This Program Agreement is valid as of the Start Date listed in Section 16 and will continue either until the completion of the Program Term (approximately three months from Start Date) or until terminated in writing by either party. The fees for the Program will be (or have been) remitted by the Client in the amount and according to the schedule specified in Section 16.

Personal Coaching Sessions will generally last between 60 and 90 minutes, and the Client agrees that although the Coach is happy to extend additional time as needed, “excessive” time beyond the general timeframe may be billed according to the Coach’s prevailing rates at the time. Whether or not additional time is excessive will be determined solely at the Coach’s discretion.

4) Procedure
This Program consists of Video Training Sessions and Personal Coaching Sessions. The time and/or location of the Coaching Sessions will be determined by the Client and Coach based on a mutually agreed upon schedule. Client will be responsible for scheduling Personal Coaching Sessions using the method(s) provided for in the Program. If any availability information for the Coach changes, the Client will be notified prior to the scheduled appointment time.

section 5: confidentiality, non-disclosure, etc.


We’ll keep your personal details confidential, even though it’s not a legal requirement.

Confidential Information has limits. Here they are!

You agree to keep our proprietary information confidential as well.

Guess what? Proprietary Information has limits, too, and here they are!

We won’t share any personally identifiable info without your permission. When we ask for permission, you’re free to say yes or no.

We might take out the personal details and use your story to promote our services, and you agree to be okay with that.

You agree that if someone gets super-investigative and somehow figures out the anonymous story was about you, that’s not our fault.


5) Confidentiality, Non-disclosure and Information Release

  1. The coaching relationship included in this Personal/Business Development Program, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. Coach agrees in good faith not to disclose any information pertaining to the Client without the Client’s written consent.

  2. Confidential Information does not include information that: (a) was in the Coach’s possession prior to being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; or (g) involves illegal activity.

  3. Client acknowledges that this Program includes a substantial amount of Proprietary Information created by the Coach and provided to the Client for the Client’s personal use. Client agrees in good faith not to disclose any such information without the Coach’s written consent. Client acknowledges that such information constitutes a substantial portion of the Coach’s business and livelihood, and that to share such information without consent would cause significant harm to the Coach.

  4. Proprietary Information does not include information that: (a) was already known by the Client prior to starting the Program; (b) is generally known to the public or is freely available from other sources; (c) is obtained by the Coach from a third party and subsequently shared; (d) can be shown to have been independently developed by the Client without use of or reference to the Coach’s proprietary information; (e) is required by law to be disclosed.

  5. Client recognizes that testimonials and stories help people make informed decisions, and that from time to time the Coach may wish to use such accounts to encourage others to purchase resources and/or participate in a Program. Client understands any such accounts used by the Coach will only be used in an anonymous fashion, with great care taken to remove any details that could be used to personally identify the Client, unless specific permission is granted to the Coach by the Client to use their story in an identifiable way.

  6. Client acknowledges that if the Coach asks for such permission, the Client is free to either agree or decline to allow the Coach to use their story in a personally identifiable way. Client also agrees that in the unlikely event that anonymized information is used by someone to identify the Client, that they will hold the Coach not at fault in any way.

sections 6-15: cancellation, termination & "other"


If you need to cancel, let us know at least 24 hours in advance, please!

We keep records for at least 3 years, just FYI.

If you need to quit, we understand. Just let us know 20 days in advance, please.

You acknowledge we can’t do refunds, but if you’re on a payment plan we will work something out based on how much of the Program you went through.

The rest of this section is just covering all the legal bases like liability, entire agreement, how to handle disputes, and the fact that we’re in Florida, so Florida law applies.


6) Cancellation Policy
Client agrees that in the event they have to cancel or reschedule a call/meeting, it is solely their responsibility to notify the Coach at least 24 hours in advance of said call/meeting. Coach will attempt in good faith to reschedule meetings.

7) Record Retention Policy
Client acknowledges that this section constitutes the Coach’s disclosure of their record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or electronic) for a period of not less than 3 years.

8) Termination
Either the Client or the Coach may terminate this Agreement at any time with 20 days written notice. Client understands that all fees are non-refundable.

If a Payment Plan has been selected and the Client elects to terminate this Agreement, the Coach agrees the Client will only be responsible for remaining payments equivalent to the amount of the Program they completed.

9) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, expressed or implied, with respect to the Coaching Services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages.

Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all Coaching Services rendered through and including the termination date.

10) Entire Agreement
This document reflects the entire agreement between the Client and Coach and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. This Agreement may not be amended, altered or supplemented except in writing signed by both the Client and Coach.

11) Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after written notice of dispute is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

12) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

13) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

14) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of the State of Florida without regard to the principles of conflicts of law.

15) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.


(Program Details – Here's where you fill out some info.)


COACH NAME: Phillip Gonzales

COACH E-MAIL: Phillip @

COACH PHONE: 239-822-9075


Contact Info

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